Processing of personal data
As part of its activities, Ellis Gourmet Burger will collect your personal data. Unless otherwise stated, Ellis Gourmet Burger is legally responsible for the processing of your personal data and ensures that these activities are carried out in accordance with the provisions of the General Data Protection Ordinance.
This privacy statement relates to the use of our website and its features. Any adjustments and/or changes to this website may lead to a change in this privacy statement. It is therefore advisable to consult this privacy statement regularly.
Nature of the data collected
When you register to use one of our services, we ask you to provide us with your contact details (e-mail address - postal code - name). This information is used by Ellis Gourmet Burger and external partners to keep you informed of our promotions and changes to our menu. In addition, your telephone number will be requested to keep you informed of our new promotions. The requested data is stored on the secure servers of our business partners. Within the use our services, we include placing orders, making reservations or requesting information. This continues to apply if the service is offered on behalf of Ellis via the external platforms (website, webshop, ...) of our business partners.
Personal data in the context of direct communication
When you send e-mails or other messages to us, we may retain those messages. Sometimes we will ask you for your personal information that is relevant to the situation in question. This allows us to process your questions and answer your requests. The data is stored on Ellis Gourmet Burger's own secure servers. We do not store this data for longer than 24 months. We will not combine this data with other personal data we have.
Modification of your consent
You can change/withdraw your consent to the processing of your personal data by Ellis Gourmet Burger at any time. The withdrawal of your consent has no retroactive effect.
During a visit to the site, 'cookies' may be placed on the hard disk of your computer. A cookie is a text file that is placed by a website's server in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.
First Party and Third Party Cookies are used:
'First Party cookies' are technical cookies that are used by the visited site itself and that aim to make the site function optimally. Example: settings made by the user during previous visits to the site, or: a pre-filled form with data that the user has left behind during previous visits.
‘Third Party cookies’ are cookies that do not originate from the website itself, but do originate from third parties, such as an existing marketing or advertising plug-in. For example, cookies from Facebook or Google Analytics.
You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard disk. You can do this via the settings of your browser (via the help function). Please note that certain graphic elements may not appear correctly, or that you may not be able to use certain applications.
Legal grounds for processing
Most of the data relating to you as an individual is processed on the basis of your direct consent (given at the time of collection of the data) and/or within the framework of the contractual relationship that you have entered into with us. In only a limited number of cases will some processing be carried out on the basis of our legitimate interests or legal obligations.
For a complete list of the processing operations relevant to you and the basis on which they are carried out, please contact us (see the "Contact Us" section below).
Duration and conditions of storage
When collecting data on the basis of your consent, the retention period and conditions are determined at the time of collection. In general, and unless otherwise stated, the retention period is 25 months after the data collection or the last transaction in our stores.
Data that are processed on the basis of the execution of a contract or on the basis of a legal obligation will be processed in accordance with the duration of the contract/legal obligation, as well as in accordance with the duration required for the exercise or defence of the interests of Ellis Gourmet Burger in court.
Your data will be stored under the conditions and in accordance with the measures imposed by the General Data Protection Ordinance, including internal organizational measures and technical measures necessary to protect your data.
The data is mainly shared within the Ellis Gourmet Burger organisation. In a limited number of cases, the data can also be shared internally with the employees concerned. Our employees are obliged to respect the confidentiality of your data.
In a limited number of cases, your data will be shared with a number of partners. Our partners process your data on the basis of our instructions and our contractual agreements with them. All Ellis Gourmet Burger partners are also bound by the obligations imposed by the General Data Protection Ordinance.
Our premises and surroundings can be equipped with video surveillance systems. The processing of personal data by means of camera surveillance takes place in accordance with the Belgian Camera Act of 21 March 2007 regulating the placement and use of surveillance cameras and all other applicable legislation in relation to privacy and data protection.
Camera images recorded by our surveillance cameras are kept for a maximum of 30 days, unless the images serve as evidence within the framework of an investigation or for the institution, exercise or substantiation of a legal claim.
Since there may be several persons on the surveillance images, the communication of these images may violate the privacy of others. For this reason, access to the surveillance images can only be obtained by means of a court order.
Exercise of your rights/change of your data
The following rights are available to you in accordance with European Union law. If you wish to exercise any of the following rights, please write to us at the above address.
Right of confirmation and right to information - We will be happy to inform you if we process your personal data, what the processed data are and for what purpose they are processed.
Right of rectification - If the information we record is incorrect, we will, of course, be happy to correct it.
Right of deletion - If you wish your personal data to be deleted, we will, as far as possible, comply with your request. The data is then no longer available for later use.
Right to limit processing - If you wish to limit the use of your data, we will comply with your request as far as possible.
Right of objection - If you wish to object to a consent already given, we will comply with your request.
In addition, you have the right to lodge a complaint with a supervisory authority regarding the processing of your personal data. You can exercise your right to change by logging in with your personal account. If you do not or no longer have access to your personal account, please contact the following address: firstname.lastname@example.org
To exercise your other rights, please also contact us at the following address: email@example.com
Questions and feedback
Europark 7C, Sint-Niklaas 9100
Telephone number: 03 600 12 12